 Interaction Awards, Chatbot Interactions, Empathy as Faux Ethics, and more UX this weekWhat's hot in UX this week:
Notifications: an Interview with John Saito, from Dropbox →We dream of a future with connected and ubiquitous experiences, but we still feel overwhelmed with the notifications across all our devices. In this last piece of our series we interviewed John Saito, 'designer of words' at Dropbox, about how we can keep users sane and avoid the (+99) notifications on their devices. Today's ecosystems are built by multiple pieces and players. Who should manage the notifications: the service itself, like Uber and Spotify, or the hub, like Alexa and Google Home? John: I think both the platform and the service should be responsible for serving people the right notifications at the right time. In my dream world, I'd love to go to a single screen on my phone, computer, or any other device, and then see all the notifications I'm currently getting. From there, I'd want a way to customize the content and frequency of each notification. The Winners of the 2017 Interaction Awards →The Interaction Awards are the biggest UX awards in the world — recognizing and celebrating excellence in Interaction Design across domains, channels, environments and cultures. Once the work is submitted, it goes through a rigorous process of evaluation and reviews. An international body of peer reviewers from the IxDA community evaluates all submissions. Each entry receives at least three individual reviews culminating in a shortlist of approximately 12 top-rated entries per category. Shortlisted entries are then evaluated at an on-site jury event. The jury selects approximately 30 finalist winners (up to 5 per category), and awards some additional recognitions (Best Student, People's Choice and Best in Show). Last week, at the end of the last day of the Interaction 17 conference, the winners were finally announced at a big gala-type event in NYC. Let's take a look at the winners → The term 'empathy' has provided a guiding thread for a whole range of fundamentally mistaken theories concerning our relationships to other human beings and to other beings in general. Anticipatory Design Might Shape Us Rather Than We Shape It → With anticipatory design fueled by advances in AI on the rise… Do we train our smart companions to behave the way we want, to a point where they flip the switch and make us behave the way they want? Cheat Sheet: All Facebook Chatbot Interactions → When designing a product for the web or mobile world, we usually operate within certain types of interactions — text fields, forms, buttons, checkboxes, or switches, for example. In the chatbot world, the interface elements are different. Why Human-Centered Design is an Expectation → As technology equalizes the playing field, almost anyone can assemble people and technology to reinvent everyday consumer products. What is a challenge, however, is replicating a deep understanding of your customer's motivations. The Alien Style of Deep Learning Generative Design → What happens when you have Deep Learning begin to generate your designs? What we seem to be finding is that they look very organic — in fact they look organic like an alien biology. Why Less Choice is a Better Choice → As we move towards a "future without choice", design decisions become less focused on curating and presenting a selection of options. Rather, the focus is shifted towards preempting the user's every possible need. Asking good questions is a super important skill when writing software. Here are a few guidelines that have worked well for me. The Realities of UX Design in the Luxury Industry → For luxury companies and upscale lifestyle service providers, excellence in experience is an essential component of the value delivered. Environmentally Adaptive Devices → It's a fast paced world, we are always on the move with little time or patience to deal with figuring out new things. So instead of learning new products, why don't they learn about us? News & Ideas
Tools & Resources
A year ago…Customer Experience is Greater Than the Sum of its Touchpoints → Providing great customer experience is crucial for B2C organizations. For this they develop customer journey maps to understand audiences, touchpoints and relevant use cases. Many approaches are well documented and have provided great ideas and tools. But sometimes practice paints a more colorful picture providing inspiration for a variety of opportunities for great experiences. Here are 3 insights from practice on how customer journeys can become holistic stories enhanced by delightful moments. Brought to you by your friends at uxdesign.cc. Like the links? Share the love ♥ |
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Monday, 20 February 2017
Interaction Awards, Chatbot Interactions, Empathy as Faux Ethics, and more UX this week
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