 Why chatbots fail, perfectionism in design, UX writing, and moreWhat's hot in UX this week:
Why do Chatbots Fail? →The idea of automating and scaling one-to-one conversations using technology appeals to lots of brands and services out there. In this process, designers play an important role at defining how each conversation is scripted and the behaviors users can expect when interacting with bots. But, despite the best of our intentions, sometimes chatbots fail to deliver user experiences that are as seamless, delightful and efficient as we envisioned them to be. What is going on? Here are a few common reasons for chatbots to fail. The Beauty of Imperfection in Interface Design → Sometimes we tend to think of our designs as if they are pieces of art. But if we think of them this way, it means they won't be ready to face the uncertain conditions of the real world. We're entering another technological sea change, and this one is going to push designers to rethink everything about the user experience and about our own processes. How do you beat perfectionism? Well, this question assumes that perfectionism is something that *should* be beaten, which I don't think is always true. You sit in your car, listening to a light rain ping quietly down on the hood. You've just finished your fourth trip of the night, and you sit back and relax. Not for long though, it's a busy night and you accept another pickup request close by. For a lot of people, being a UX writer sounds super easy. I thought it too, when I first started out. After all, how hard could it possibly be to string together words for an app or a website? Design Sprints are Snake Oil → Design sprints are snake oil, and I'll tell you why. Their creator, Jake Knapp, a designer with Google Ventures, promises fast, tangible results for virtually any problem of any size, in any organization. The Best Chatbots of the Month → Chatbots keep trending — and at this point we've all heard of, thought about or even prototyped and launched a few. Here are some of the best chatbots experiences we found this month. Designing the Best UI for Room-Scale VR → As virtual reality becomes more and more mainstream, we, the designers and developers, are starting to build in bullet-proof techniques and processes to make VR environments and experiences fun, believable, practical and seamless. In some reaches of the product development world there is a fascination with the idea that products can nearly design themselves through an iterative process of development, testing, and incremental improvement. This is what I call "design Darwinsm. News & Ideas
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A year ago…The Suggested Web is Killing Discovery → Suggested feed is everywhere. Your Facebook feed, the people Twitter wants you to follow, the pictures Instagram makes you see, the products Amazon thinks you'll buy, Tumblr, Reddit, Medium, even your search engine. More often than not, we find ourselves appreciating the machine learning us, and adapting. More often than not, I find myself appreciating the person who wrote this algorithm. More often than not, it is quite useful. But I often find myself questioning: am I seeing what I like, or am I just liking what I see? Brought to you by your friends at uxdesign.cc Like the links? Share the love ♥ |
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Monday, 20 March 2017
Why chatbots fail, perfectionism in design, UX writing, and more
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